Trustworthy Service and Excellent Communication

Cannot thank the team enough at Platinum Realty. From dealing with Alicia at sales which she was so easy to deal with and her communication skills were just fantastic. She always kept us updated throughout the entire process. We also trusted these guys with the rental for our new property and Sarah was amazing. Being an interstate buyer she took all the worry away and has always communicated so well either with phone, email or video calls etc. Thanks again Alicia and Sarah on making this process so much easier. Highly recommend

You were on my side

Once again I would like to say thank you for the care, support and enthusiasm in being the selling agent for my Currumbin unit.
We had been in contact for some time before I made the final decision to sell. You were always supportive and generous with your time and knowledge before I even made the final decision to sell. Your relaxed demeanor made it easy to work with you and made me feel quite comfortable in contacting you for anything I wanted or needed. I certainly felt at all times that you were on my side in obtaining the best price possible for my property and your result of a price received above the asking one proves this. Again, our discussions regarding the offers made were relaxed and I felt at ease making decisions without any overt pressure to accept a particular offer.

Seamless Sale: Alicia & Nikki's Exceptional Service

I recently sold my unit in Tweed Heads with Alicia & Nikki from Platinum Realty and it was a breeze. Their expertise and dedication were evident from the start. They provided tailored advice, kept me informed at every step and their marketing strategies led to a quick sale at a great price. Alicia & Nikki's negotiation skills sealed the deal beyond my expectations. I highly recommend them for anyone buying or selling and thank them for the outstanding service!

Amazing Results. Extremely Satisfied.

Our experience with Sarah and the team has been flawless, extremely quick turnaround was required and we were able to find great tenants very quickly. Sarah is always available and really went the extra mile to make sure we were comfortable with everything. Thank you so much!

Efficient, Friendly, Great Service

I can’t thank Sarah enough for finding our tenants quickly and for caring about our property. She arranged tradespeople when needed as we are living overseas and has gone above and beyond to get things sorted easily. She has such a friendly and professional manner. Would highly recommend!

Smooth Process and Great Communication

Platinum Realty has been nothing but amazing. They have helped me rent my little home out on the Gold Coast. Sarah Allen who I have been dealing with, is honestly amazing and has handled everything and made this process so easy. I highly recommend them!

Experienced and Caring Agents

It is a real pleasure to deal with Platinum Realty and especially with Sarah who recently found a new tenant for our investment property. Sarah is everything you want an agent to be; knowledgeable, polite, hardworking, honest and utterly reliable, with an engaging manner. I'm a happy customer!!!

Happy and Satisfied Client

Platinum Realty has set the benchmark for Real Estate agents. Many thanks to Sarah for finding a tenant for investment property in under a week whereas other real estate agencies are full of excuses. Always there to pick up the phone! Would highly recommend!

Happy, Extremely Satisfied and Content

Hi Nikki

Very happy we love it and love being at the coast already!

Thank you for everything you were both awesome through the purchase process.

Genuinely Care, Supportive and Exceeded Expectations

I have always loved real estate and taken a keen interest in the buying/selling process and one day suddenly found myself in a position to follow my family from the Goldie up to the Sunshine Coast.

The moment I began this adventure in selling my prized possession, my home, several points of note stood out to me.

I feel privileged to have met both of you, namely Alicia Kropkowski and Nikki Devlin from Platinum Realty. I had kept a watchful eye on your marketing campaign in selling for others in my much loved complex at Lakewood Village.

If you are looking for someone to go beyond your expectations, then these vibrant ladies are the ones! Not only was it done with kindness and expertise, but they also had a way of making you feel quietly confident that you are in the best of hands to reach that end goal you are so hoping for.

I would confidently say without hesitation to anyone wishing to sell, Alicia and Nikki are like no other! Not only factoring in their communication skills, but also their kindness and awareness of the roller coaster emotions along the way as a seller, to step up and add that extra support one needs to make the ride as enjoyable and exciting as it should be.

Thank you so much Alicia and Nikki in achieving this great result and for all your hard work along the way. You felt like family to me by the end of this journey and I will miss you both!

Highly Recommend - Professional, Helpful and Compassionate

We decided to downsize after living for many years in our family home. We were after less maintenance on a property. We chose Platinum because we knew Alicia and we were very aware of how courteous and helpful she is to all who she comes in contact with. From the first meeting we had with her, Alicia gave us full and accurate details of the selling process. She was always available to answer any queries we may have had and guided us to a very satisfactory sale.
We are now in our new home and thanks to Alicia, very happy. We would recommend Platinum Realty as the whole process for us was made so much easier with Alicia and the company's expertise. Thank you again.

Happy Client

Our experience with Sarah at Platinum was outstanding. From our first contact Sarah was friendly and professional and helped us find a great tenant for our rental property. Sarah was understanding of our needs and communicated with us throughout the process. I would highly recommend Sarah as an agent to any prospective owners looking for an agent to look after their property.

Currumbin Waters Buyer

Alicia was extremely flexible and helpful during the process of buying our home. She made herself available for extra viewings and helped us navigate through the process and to make the best decision for us. She has a very person-centered approach and made us feel really comfortable and looked after during the process. We would definitely recommend Alicia and Platinum Realty to anyone looking for an honest and reliable real estate agent.

Honest and Vibrant

We recently sold our house through Platinum Realty at Currumbin.
Our agent was Andrew Tregoning.
We chose Andrew for his honest approach and vibrant personality.
Andrew helped me by his vast real estate knowledge.
The result was a great outcome for myself and my wife.
The one thing I liked was his straightforward approach and honesty.
I found the experience to be comfortable and rewarding.
I would recommend Andrew to other sellers because of his Knowledge of the industry.
His communication was prompt and reliable.
His best attributes were his vast knowledge and industry skills.
His negotiation skill was second to none.
I would recommend him to any other client.

Open and Honest

Just wanted you to know how much we appreciate the way you handled the sale of our home.
You were open & honest and communicated well. Both Mike &  I would recommend you & deal with you again.

Helpful and Attentive

I would like to provide some positive feedback about your agent Sarah Allen.

Sarah has been so helpful and attentive in assisting me to find a rental property on the gold coast. If it weren’t for her, I would currently not be starting 2023 in the Gold Coast and I would have needed to forfeit my new job, to move back to Melbourne. I am so grateful for Sarah and how much effort and attendance she put into helping me and I would really love for her to be recognised for this over and above effort.

Among all the agents I have dealt with over the last 7 years, she is the only one I would ever recommend to anyone searching for a rental property / home and the only agent I have this level of positive feedback for.

Thank you so much,

Laura.

Highly Recommend

Andrew from Platinum Realty was an amazing help to our father when selling his house. He always kept Dad informed about what was going on and clearly explained every step of the sale process. Andrew always had a smile on his face, a positive attitude and he definitely went above and beyond helping our Dad. We would highly recommend Andrew to anyone selling or buying.
Stan, Julie, Kym and Karyn

Easy with no hidden surprises

Alicia was amazing. My partner and I bought our first property from Alicia and she made the whole experience so easy, and straightforward, and with no hidden surprises. I would highly recommend her to anyone.

Efficient and Honest

My property manager is Sarah. I don't usually ( in fact never) provide any feedback on services but on this occasion I am happy to.
Sarah and in fact the whole team at Platinum have been wonderful to deal with. Sarah has managed my property so well and competently. She is a delight to deal with. Sensible, no nonsense and efficient . I definitely recommend Platinum to anyone considering renting their property out .

We can only do 5 stars !But we truly believe you deserve 10!!

Platinum Realty review: 5+Stars!
Wow! What an Agent John Cepero is and what an amazing company Platinum Realty is to deal with!
We have had the most fantastic experience with John and his Company just now in 2022 (and also back in 2016) .
Absolutely nothing is a problem , John went way above and beyond what we have ever known an Agent to do .He is so knowledgeable ,honest and trust worthy and gave us great advice all the way through .
John secured us what is the most beautiful and amazing Apartment on the Gold Coast ,we honestly can’t recommend him more!
If you are looking for a fantastic Agent in this part of the world we would never go past John Cepero at Platinum Realty.
Nicky and Mike , N.Z

Professional and Compassionate Agent

Sarah is a true professional. She has helped us with finding a tenant for our investment property very quickly. Sarah also works outside of office hours to make things happen. She understands the value of time and gets things done right. A pleasure to work with, highly recommend Sarah!

Happy Tenants.

It has been a pleasure renting through Platinum realty. Your team have been extremely accommodating and professional since the beginning of our lease agreement.

We also appreciate your prompt responses to various maintenance items raised during our lease period. Platinum realty is definitley the most professional property management agency we have dealt with so in the past 15 years.

Kindest Regards

Giovanni & Lauren

Multiple Properties bought and sold seamlessly through experienced agent

We have bought and sold our last four properties through John and the team at Platinum Realty.
Not only did they help us secure the best possible outcomes for both purchasing and selling, but their experience made each process seamless!
They are definitely part of our team!
Paul and Genevieve Mulqueen

Genuine Caring Service

‘We first knew John when we bought a house last year. We found John to be very nice, responsive and professional. We were very impressed. This time when we have a rental property, we didn’t hesitate to contact John and it was the right decision!

John and Sarah talked us through the process, explained and answered all the questions that we had. Even outside business hours, they replied to our messages as soon as they could. They kept us informed of any progress regularly.

Within a short period of time, they found a suitable tenant for us. Thank you, John, Sarah and the team for their professional services and we highly recommend them to anyone looking for real estate agents.’

We’re truly happy with your service. 🙂

Regards,
Tong

Landlord with multiple properties recently transferred to us.

Hi John. Lou and I are extremely happy with the service we have been getting from your company. In particular, Sarah who has been an absolute saint. Nothing seems to be too much trouble for her and she has been going out of her way to make sure we get the best service possible even though she is still getting over her covid and has not been feeling her best.
Overall Lou and I are very happy and know we made the right choice.
We will have another rental for you to look after in a couple of months and hopefully another one at the end of the year. Cheers, Trevor and Lou 👍

Exceptional service!

I highly recommend Sarah with Platinum Realty. Sarah went above and beyond from the beginning, she got us a tenant right away, she did all the due diligence making sure they are good tenants and was able to secure a rental amount matching our high expectations.

She has always been contactable, responsive, efficient and a pleasure to deal with and we are more than happy to recommend their services for property management as well as for rentals and sales to anyone on the Gold coast area

Also worth mentioning John Cepero head of Platinum Realty as a highly reputable and trustworthy real estate professional to go to if you are looking to buy, sell or rent property on the Gold Coast.

A very caring, professional agent

I was very pleased to have engaged Alicia to sell my townhouse in Elanora. Alicia and the team at Platinium Realty couldn't have made the sale process any easier. The caring professionalism Alicia brought to me at our first meeting was a winner straight away and I highly recomend her to deal with any sale or purchase of properties. Unfortunately, I was unable to use her expertise with the purchase of my new home in Far North Queensland.

Amazing!!!

Alicia was Fantastic! Updated us every step of the way. Was very efficient and wonderful to work with. We will need her again in the future. 5 stars

Great agent and beautiful person!

We couldn't have asked for a better agent or nicer person to help us through the challenges of selling our property. Alicia was professional, knowledgeable and always available to answer questions and give advice throughout the sale process. We felt secure and confident in the knowledge that our best interests were a top priority for Alicia, and we are very happy with the sale result. We highly recommend Alicia, John and Platinum Realty to anyone considering selling or buying their home.

5 Star Service!!

We had been in the market looking for a house for nearly 18 months and had lots of dealings with many of the real estate agents. It’s fair to say that the Platinum Realty team are a cut above the rest. Buying our house through Alicia and John felt so easy and painless because they were always professional, friendly and genuine in their approach. We didn’t feel like they were playing any games and just really wanted to get the best outcome for both the vendor and us as the buyer.
We also ended up renting the property through Platinum afterwards and got to work with the lovely Sarah who is so efficient, knowledgeable, friendly and professional. It has been a breeze working with the Platinum Realty team. Would highly recommend! Thanks so much, Alicia, John, Sarah and Bianca for making the whole purchasing and renting process stress-free for us.

Outstanding Service!

Sarah, John and the team at Platinum Realty GC have gone above and beyond to assist us with securing a tenant. I highly recommend their services. They are efficient, knowledgeable and personable. Never have trouble contacting anyone at the agency. So happy to have them looking after our property.

Great Professional Service!

If you need a fantastic real estate agency that genuinely cares about you and gives you exquisite service. From the moment I first met Tahli, she was always very professional and polite. She made the leasing process so easy and helped me a lot a long the way. She replied to my emails and messages quickly, answered calls and was always available. I can't recommend her and her team enough! They are the best agency on the Gold Coast!

Amazing agency and service!

We had been managing my daughter's rental property ourselves for the past 7 years when it became unexpectedly available at a very traumatic time for our family. We had been recommended by a friend to call Sarah Allen from Platinum Realty. Within one day we had a meeting with her and my daughter and I were very impressed with Sarah's professionalism and personality. She then met my daughter at the property and organised cleaners and trades people to bring the unit to a standard where we could ask for an increased rent. Within one week, Sarah had secured a tenant for my daughter and we are extremely grateful to Sarah for stepping in and organizing the improvements and renting of the unit. Her communication and organisational skills are excellent and we recommend her to anyone who requires a stress free relationship with a real estate professional.

Seller of a house in Currumbin Valley, Qld

The best agents you could possibly get Alicia and John were excellent professionals and great people loved working with them selling our house.

Highly recommend!

Tahli had really gone out of their way to satisfy all our needs as Tennant's. She made the process so easy for us, kept us up to date with everything and all round very professional team that
I would highly recommend!

Outstanding service!

I would just like to give a big shout out to Sarah Allen and the team at Platinum Realty.
I felt instantly at ease and comfortable when dealing with Sarah as she explained their business principles and procedures.
I'm very pleased to have chosen Platinum realty as I have secured a very favourable outcome obtaining a quality tenant, in no small part due to the quality and professionalism of the team at Platinum Realty.

I would highly recommend John and Alicia

I decided to put my property up for sale as it was time to downsize.
I chose Platinum Reality to promote the sale of my property as they were a local company that had a great knowledge of the area.
John and Alicia were professional from day 1 on our meeting to the sale of the property.

I would highly recommend John and Alicia

Highly recommend!

Sarah was amazing. Such a go getter and had our flat rented out in record time. She knew the sort of people we wanted and delivered!
I had never rented out before and she explained thing so well! Would highly recommend!

Absolute Standout!!

Sarah and the team at Platinum Realty Currumbin really did save the day for me!
I don’t think any review can describe the level of professionalism and awesomeness that Sarah from platinum realty displayed during my transition between real estate agents..

But I’ll give it a go...

Here’s the nutshell.. I was left in the bottom of a giant pickle jar that was the result of both property mismanagement from a previous agent and tenants that were far less than desirable. In the end, I had to perform a minor renovation to be able to let the property out again.

Sarah not only purchased that pickle jar, she literally scooped me out of it and took on the disaster that was left.. She guided me through the minefield of organising tradespeople and what exactly I needed to do with the budget I had.. (btw the trades people were amazing too!!) She even offered to take home the curtains and wash them herself!! Who does that? She does!! It’s those little attention to detail pieces and concern for what I was going through that is the standout in my mind..

Sarah was able to secure great tenants within two weeks of signing in to the agency. I was just finishing the renovation when they moved in. Sarah’s efficiency and communication is phenomenal.

I’m so happy that I messaged Sarah.. If you’re looking for a property agent, or looking to change, from my experience sometimes the bigger and well known agencies aren’t the greatest. Unlike before, I now feel comforted and confident that a watchful eye is on my property and it’s in safe hands. Give Sarah a call you won’t be disappointed..

Superior genuine service!

Sarah and the Platinum team are exceptional agents and property managers. The professional service they provide made the rental of our property trouble free and their management is second to none. I highly recommend Sarah and the Platinum Reality team!

Very happy client! 5 Stars

On learning that I was about to relocate interstate, one of my first priorities was to engage a quality property manager. I have had my home permanently leased before so I certainly knew what I wanted in a realtor. I am very confident that I have made the correct decision by appointing Sarah and the team at Platinum Realty to take care of my home. Right from the start Sarah was extremely industrious, professional and caring. Her attention to detail and extensive knowledge of the current rental market enabled her to find the right tenants in a very short period of time. I cannot fault her customer service. I know that my property is in very safe hands and would absolutely recommend Sarah to anyone.

Patience and Understanding

Alicia, thank you so much for looking after us , you are a very kind and friendly human 😊👍thank you for your patience, understanding and for caring, we all need that.

Thanks again

Excellent Service

Our Father had passed away so we made the decision to sell the home.
We choose to use Alicia and John to represent us because of Platinum's presentation.
On a personal level, we felt the level of service was excellent.
Would definitely recommend Platinum.

The very best!

We can not thank you enough for your help.
Your efforts and empathy helped us to make the right decision, not once did I feel pressured or the property mis represented. To buy online could of been a disaster, but it has been a dream.

I have dealt with many agents in the past and you are by far the very best!
Sincerely we are soooo grateful.

The right choice

THE RIGHT CHOICE
We knew we had made the right choice of agent to sell our house upon our first meeting with Andrew Tregoning. His knowledge and understanding of the industry is exceptional and he made it very easy for us as first time sellers. He explained everything in detail and kept us in contact every step of the way and achieved our desired result. You've done an amazing job Andrew and would Highly recommend you to anyone

Explained in detail

I initially met Andrew Tregoning when he knocked on my door, and at that time i was looking to sell my home. After speaking with a number of agents i decided to list the property with Andrew. Andrew advised and helped me with the sale of my house and the purchase of a unit. He also helped when it came time to explaining the detailed contracts. I could not have done it without Andrew and am satisfied that he was my best choice.
Lorraine

Efficient On going service

Thank you for your assistance in helping us sell our home, we were delighted with your service and the effort you made during the sale. Once you were on the job we had a great response to the open homes and the home sold quickly for a pleasing price. Your service continued once the contracts had been signed and completed, and I found this service to be very impressive. I would recommend you to anyone considering the sale of their home if they require efficient and effective on-going service.

Sharon, Ian, Rebecca & Luci

Responsive

EXPRESS OUR THANKS
We just wanted to express our thanks in your assistance around the purchase of our property. We found you to be very responsive and easy to communicate with during the process and appreciated your prompt responses when required. You were very helpful in relation to the body corporate and went out of your way to resolve the matters quickly to meet our requirements with the bank. Once again thank you!
Sarah & Florian

Listened to us

The house we were selling was in an extremely poor state of repair and due to it being tenanted - the presentation was abysmal, and there were also legal ramifications attached to the sale of the property. Andrew was able to achieve a sale in a very short time frame for what we believe a fair price. He spent a great deal of time and effort with the tenant and legal personnel to achieve this. Most importantly of all he LISTENED to what we said and were able to help with what was an extremely difficult situation. In our experience very few agents actually listen to their clients needs.
Christine & Peter

Negotiation Skills

SOLD BY ANDREW
The painstaking task of selling our house was extremely scary for Leesa and i, but your approach made it so much easier. As a salesman myself i found it very hard to find someone to sell my asset as good as i could , but you did! Your negotiation skills to lock in the buyer, the professionalism you displayed during the sale, your availability for us to communicate our thoughts and your hard work through this process were all noted as key assets of yourself that assisted our sale and we are forever appreciative. We can now spend the stress you've saved us into our new venture - building on acreage. Thanks again Andrew Tregoning
Nick & Leesa

On my side

THANK YOU AGAIN
Just wanted to say thank you again for your persistence in getting my house sold. I found your approach was professional and i was impressed that you did not give up even after several sales fell through, i always felt that you were on my side.

Professionalisim

I recently sold my property with Andrew Tregoning acting on my behalf, the property was sold within a week of Andrew taking over the sale. I found Andrew to be thoroughly professional and efficient and always available for any assistance or information i needed. I was kept fully informed of progress at all times and nothing was a problem at any time day or night seven days a week. I would not hesitate to call upon Andrew again and would recommend him to anyone requiring real estate services.

Consistent uncomplicated and realistic

Consistent, uncomplicated and REALISTIC are the first three words that come to mind. Andrew has given us the reassurance that there are still honest decent and socially morale real estate agents in the industry. We compliment Andrew on his professionalism and integrity throughout this entire experience, which resulted in our property being sold within 48 hours of the end of another agents agreement. We would not hesitate doing business with you in the future. A great result Thanks Andrew

Help and guidance

The purchase of our second home through yourself was finalised last week. We would like to thank you again for your professionalism and assistance through this process. Being in Sydney meant it was difficult for us to properly inspect the home we were interested in, you went above and beyond to send us detailed photos ensuring we had a much better understanding of the property. Your continued updates during the process were reassuring and very much appreciated. We found your friendly easy going personality, help and guidance kept our stresses at ease and confirmed to us that we had the right man on the job. We would certainly not hesitate in recommending you to anyone looking to purchase a property. We look forward to our continued involvement with you and your office.
Michelle and Andrew

Approachable

During the recent purchase of our property i had the pleasure of meeting Andrew Tregoning, i found him to be very approachable, easy to talk to , extremely helpful and honest. Without Andrews Prompt professionalism the sale would not have been possible, Andrew went above and beyond his duty to make a dream become a reality. I do not have any hesitation in recommending Andrew to anyone in the market to buy or sell property as he is a very patient, considerate, and professional person. Helen

Helen

Owner 2 Rebeccca Crt Broadbeach Waters

Hi John and Sarah,

Thank you.

Living in Melbourne I have trusted you to manage my rental property for the past 8 years, you’ve been my eyes and ears and looked after my place with such professionalism and care as if it was your own place.

Over the years I have been approached by all your rival agents for my business and I tell them all “ When I find a good agent I stick with them “.( In Melbourne I have more investment properties all with the one agent too, so I know what makes an awesome agent ).

This year I have renovated my Qld investment property remotely from Melbourne and once again you’ve helped me above and beyond your duties ,smoothly getting the house ready for sale. I highly recommend you and your team for rental and sales.

If I buy another investment property on the Gold Coast you will definitely be my agent again.

Thank you again also for your friendship.

Kindest regards

Dawn Canale

I would use Platinum Realty again

I would highly recommend Platinum Realty for the property management or sale of your property.
They are friendly, professional and they actually do what they say. I would definitely use them again.

Absolute pleasure to deal with!

The whole team at Platinum Realty are nothing short of AMAZING!!! Sarah in particular is a an absolute pleasure to deal with. Our first investment property which was managed by another agency was sitting vacant for many weeks and within days of Platinum taking over, we had numerous applications to choose from! We couldn't believe it!! We are in the process of renting out another property through Platinum and we couldn't be more pleased. Not only did we have numerous applicants to chose from but we will be receiving an amazing rental return, much more than anticipated. The listing looked perfect, photos were beautiful and the write up amazing. Thank you, thank you Platinum!!!

Our property is in safe hands!

Sarah is managing our property while we are working interstate. As this was our first time renting out a property we were unsure where to begin- especially in the middle of a pandemic.
Sarah as been so helpful and has walked us through each step. She has answered all of our questions and is always quick to reply to texts and emails.
We feel like our property is in safe hands with Sarah and we recommend her to anyone who is looking for a property manager.

Competent and Professional to deal with!

A friend recommended Sarah Allen from Platinum Realty so we contacted Sarah and we never looked back. Sarah was so efficient, fast, on the ball and knew her stuff. Within 48hrs we had a tenant and she had the wheels in motion. We would highly recommend Sarah and her team as she works for your needs and gives you 200%.

Quick - Efficient and Professional!

Sarah did an outstanding job finding a tenant for our property. Her communication and can do attitude was fantastic and gave us great confidence the whole way through that she would find us the right tenant. It was a challenging market but Sarah didn’t let any of the usual excuse stop her finding us a tenant within a week. I can highly recommend Sarah is you are looking for a true professional who doesn’t make excuses and gets the job done!

9/11 Peak Avenue - Amazing Result - Con and Marina

"From the moment we met John we knew that we were dealing with a genuine, honest professional. He managed our property initially as a rental, and then as a sale.

He provided sound logical unbiased advice throughout the process which was of immense help. His aim of achieving a mutually successful outcome between the buyer and the seller made the process achieve an exceptionally favourable outcome.

We would strongly recommend John to any prospective buyer or seller well above any others."

John, our review is sent with much appreciation for all your effort and in achieving such a successful outcome.

"Con & Marina, Main Beach"

Going beyond - Sold unit complex

'John is a fantastic agent who really goes the extra mile. In 2018, he sold all of my townhouses post-completion for a premium price, which I don't believe anyone else could have achieved. I would definitely use John again and would highly recommend John to any other sellers.'

Kate Barnes.

Reliable, Fast, Exceptional Service

We gladly write this testimonial for Sarah Allen, Platinum Real Estate.
We have a unit in Surfers Paradise and live interstate. The previous agent had indicated finding a permanent tenant would be near impossible and the unit was sitting empty, no income (Corona Virus April 2020).
We engaged Sarah as we saw that a unit within our complex was “under application” and she was the contact and the testimonials on her website were promising. Sarah found us a tenant in less than 3 weeks - during the Corona virus when there was an abundance of units on the market as landlords who holiday let were then wanting permanent rental. Sarah advised of all applicants and offered her advice as to which she believed was the best and then secured that tenant after our okay.

We have not met Sarah, but in dealing with her over the phone she has always been professional, pleasant and her communication excellent – always keeping us informed of what is happening and reassuring us. She is genuinely caring. Her ethics and level of service are of the highest standard we have experienced in real estate. We feel for the first time that as the landlord our best interests are put first. Whenever I have called she has answered, even on her day off. She has gone above and beyond her role and our expectations, among some things cleaning, vacuuming with her own vacuum as ours was stolen and disposing of unwanted items on our behalf.

We don’t feel we can express how glad we are that we have found Sarah to look after our property. We write this as we engaged Sarah because of the promising reviews we read and now we can say we have experienced her exceptional service and have no hesitation in highly recommending Sarah to other landlords. Thank you so much Sarah and we look forward to a long lasting relationship with you.

Genuine Service!

Sarah was absolutely amazing! She contacted us. Our apartment was up for rent for 2 months. We got no leads from another real estate company. She got a couple in within 2 weeks or putting up the ad. She is honestly amazing to work with and I couldn't recommend Sarah enough!

Superb customer service and result!

February 2019 our investment property on the Gold Coast was advertised for rent, Sarah reached out and introduced herself. She was very professional as she understood we had an agent in place, and only wanted me to keep her details in the event circumstances changed. Early March I text Sarah on the weekend asking if she is available to come and look at our apartment, Sarah replied immediately and made herself available. We gave Sarah the listing, she advertised on Tuesday, received an application Wednesday and contract was signed on Thursday. The urgency and customer experience we received from Sarah was outstanding, it’s communication and transparency my wife and I receive that makes Sarah and Platinum Realty standout amongst their peers.

Super Service!

Platinum realty have been a pleasure to work with helping answer all are questions promptly and making the process of buying our house a little bit less stressful:)! They have also taken over the management of our rental property and John and his team have been great finding good tenants quickly and always eager to help. Thank you

Dedication all the way!

Sarah is a dedicating, efficient, light hearted and to the point person. I am surprised at her promptness as i have not come across anyone who delivers on their promise like she does- ( and that's a big claim)
When i was initially looking at renting our apartment we didn't think that an agent could actually assist in the process, as a result had someone not capable and we suffered the consequences.
Sarah on the other hand found me a suitable tenant in a day - ( she is fast)

We highly recommend her to anyone who wants some peace of mind . She's truly great at what she does and seems like she actually cares. We love the human element she brings to the table . its priceless!

Sold! By John Cepero 5 Aethalia Street

We are so grateful to have been recommended the services of Platinum Realty situated in Currumbin Waters.

We were fortunate enough to have our home sell promptly, professionally and effortlessly.
John Cepero was always honest, approachable, reliable and contactable with his approach to selling.

John went over and above our expectations in selling our property. He helped and assisted us with his knowledge, his time and his patience was appreciated.

“Thank you so much John for the great service you provided us throughout the settlement process.

You made it so carefree and easy for us throughout the whole time. I couldn't recommend John Cepero from Platinum Realty any more highly to keep your property in safe hands and to bring you a great price.

We will highly recommend Platinum Realty to people we know!

Thank you!"

Mark and Kim Taylor

Amazing result!

Sarah from Platinum Realty was recommended to me by a friend who found her exceptionally good at her job.

I was not disappointed, in fact I have been impressed by the way Sarah has handled leasing my unit.

I called, and spoke to Sarah, she was there that same day to inspect the property and appraise it’s rental worth.

Sarah has provided constant communication about prospective tenants. I feel comfortable with the tenants she has approved as the rigorous background checks Platinum undertake are more than comprehensive to ensure the right tenants were chosen.

Nothing is a problem, Sarah will go above and beyond for you. She even collected me from the airport when we were handing over keys.

Thanks so much Sarah, you helped make a potentially anxious time feel simple and easy.

Outstanding results as always!

Platinum Realty have managed my properties for years. I cannot fault them... they are fantastic! If an issue arises they sort it out and keep me across it. They are exceptional at what they do and that lets me focus on what I do without worrying about my portfolio. As far as my investment decisions go, they have been as good a decision as any I have ever made.
I am only writing this review because I want others to have the same experience as me. Can't recommend them highly enough!

Make the Change!!

Being a first time investor I signed up with the management agency at the real estate that sold me the property for a reduced price. It wasn't until the long-term tenants moved out that I saw the lack of urgency and enthusiasm in finding a new tenant, instead being told it was a "quiet market". Having just been made redundant from my workplace having my property empty was a huge stress. Thankfully Sarah proactively contacted me on social media after my property had been listed and vacant for 4 weeks. She seemed to have the energy and drive that my current agents had been lacking and was happy to give her a go. Within a week she had more potential tenants through the property than the previous agents had done in the 4 weeks and also secured a new tenant. I couldn't recommend Sarah any more highly to keep your property in safe hands."

Efficient Business to deal with

Platinum Realty has provided me with a quality service in both purchasing property and property management. I have dealt with John and his amazing team over a number of years and can only speak highly of their experience, dedication and commitment to attending to the management of our properties. What I have appreciated most is their open and efficient communication channels and their quick attendance to any issue on hand. I sincerely recommend Platinum Realty whether you intend purchasing, selling or renting a property.

Superior Service !

Super impressed with the professionalism and efficiency of platinum realty. After listing our rental property with another agent for 6weeks and no tenants, Sarah came to the rescue. Our house was rented in 10days. I couldn’t recommend Sarah enough. Personalised service from a passionate professional. Look no further for your next real estate agent.
Thank you Sarah. It was such a relief we found you 😊

Look no further!

Excellent agency , John , Sarah and the team whether buying, selling or rental market, always seem to go the "extra mile" for all concerned. Highly recommend them.

A big thumbs up!

I would like to sincerely thank the team at Platinum Realty for the great work they have done in finding tenants for my two investment properties. They have checked previous references and undergone strategic checks on their financial circumstances. Judy the rental manager is a very reliable and patient lady.
She has a great persona and has always replied to my calls. I would recommend Platinum Realty to anybody wishing to rent out their property..Brent Gunbie..

Highly Recommend!

Review from Jake in Robina Qld.

I would highly recommend Platinum Realty for anyone looking for a realestate that actually cares and can get the job done with no stress.

I was contacted by Sarah whilst on my honeymoon in Europe about my unit for rent in Robina. I immediately changed to Platinum Realty and within 24 hours, I had a 2 rental applications to choose from.

If you don't feel the love from your realestate, just change. It was easy. I did it from Italy.

Thanks
Jake

Job Well Done!

Sarah leased my property within 24 hours! She was professional, totally efficient and followed through on what she said she was going to do. Really enthusiastic and a fantastic communicator. I have nothing but positive things to say about her. I would recommend contacting Sarah at Platinum Realty if you want to lease your property and have peace of mind that it is being managed well. Thank you Sarah:)

10 out of 10 Service! Interstate Clients

Sarah contacted us when our property was vacant for some time, offering to help find us tenants. From that first call, Sarah was warm and friendly and communicated with us regularly. Sarah went above and beyond what other agents did, showing prospective tenants through at any day and time, and found us a great tenant. As interstate owners, we really appreciated the way Sarah treated us respectfully and honestly and her excellent professionalism. We are really happy to use Platinum Realty to rent our property, as Sarah and the rest of the team there really do understand the meaning of fantastic customer service. We highly recommend Platinum Realty for managing your investment.

Sarah Allen - Genuine Appreciative Testimonial

As we were heading overseas for a few years, and the sales market appeared to be sluggish, we decided to rent our Sorrento home. John and Sarah approached us to be their rental agent, telling us that they could "get the job done". Well, they did indeed get the job done. Sarah screened prospective tenants and found us ideal tenants. Sarah showed a sense of urgency and determination and I have enjoyed working with her. I am confident that Platinum will look after our property in our absence. I would happily recommend Platinum Realty to others.

Rented within 1 week! Sarah Allen

“We chose to work with Sarah from Platinum Realty because of her positive and proactive attitude. She leased our property in 1 week, compared to our previous property manager who struggled for over a month. She had excellent communication and was great at managing our expectations. I would definitely recommend Platinum Realty to anyone else looking to get their property leased”

An agency that cares!

Sarah and John have been amazing in managing my property, having had properties with a few larger agencies in the past it is nice to finally feel part of a ‘family’ instead of just another number on the rental roll.
Proactive and personalised, I highly recommend their services.

Customer Service + + +

After an unexpected delay in finding a new tenant, I was contacted by the team at Platinum who offered to assist and find a tenant asap. I was impressed by this proactivity, and their understanding that time was of the essence. Their strategy put my needs as the priority, and within a few days, and a few out-of-hours inspections, new tenants were found. I was extremely grateful for the fantastic effort that Platinum put forward to move things along as quickly as possible.
--
Kind regards
Georgia

Superior Customer Service!

Hi Sarah,

It is with pleasure that we offer our testimonial for the service you have provided in securing a tenant for our property.

My wife and I had not seriously considered either selling or renting our property until you Sarah, knocked on our front door and introduced yourself. Through your pleasant demeanour you were able to so very professionally convey your message extolling the advantages for our consideration of dealing through Platinum Realty should we be inclined to either rent or sell our property.

The fact that we were impressed with your express representation convinced us to take advantage of the opportunity. You immediately introduced us to John Cepero, Platinum's Principal, who glowingly qualified you and reinforced your message of the superior service that Platinum offered.

We took up your offer and entered into a Rental Agreement. During the process we were introduced to the Platinum Staff who all presented with the same enlightened, friendly, optimistic attitude that we had by now come to accept as the norm through our interactions with yourself and John. Our comfort zone was further enhanced on our meeting with your Senior Property Manager, Judy Morgan. We knew we were in good hands.

And now the icing is on the cake. You have secured and settled in an excellent tenant at the asking rental price and Raylee and I thank you sincerely.

It is without any hesitation that we would recommend you and the Platinum Team to any prospective Landlord.

With kindest regards Geoff and Raylee Bordiss

Sarah Allen Outstanding Service

Platinum Realty – Mermaid Beach.

I have had many dealings with real estate agents over many years, and I was very impressed with the way Platinum Realty Rentals dealt with my application/inquiry from day one!
During my application process, I met the Principal, John, and other staff who were very welcoming.
I would particularly like to mention Sarah Allen for her great service and support from the viewing to handing over the keys!
I have no hesitation in recommending Sarah Allen as a GEM when it comes to Property Executives!
Thank you, Sarah, for everything you did to make our move, into our new ‘home’ as quickly as you did! I appreciate how you dealt with my/our personal circumstances at the time!
You made me feel like a persona and not just an application member!!
We are very happy here!!

Thank you!!

Kind Regards, Joanne Fusca

Exceptional Service Delivered By Sarah Allen

My rental property was on the market for several weeks vacant with no tenant.

Sarah Allen from Platinum Realty contacted me and suggested I give her company an opportunity to help with leasing my property. I a very short period of time Sarah had my property rented with an excellent tenant.

If you want the best service available for your investment property on the Gold Coast, then look no further than Platinum Realty.

Sarah Allen and her team had my property rented within 48 hours. Sarah is the most efficient and hyper-responsive person I have ever dealt with, and her team - the most professional. Highly recommended.

Amazing Service

What can we say... John from Platinum Realty sold our house in 2 days!!!

The photos of our house personally done by John were absolutely stunning. His service was extremely professional and full of enthusiasm.

Platinum also helped us purchase our new home in the dream location.

We highly recommend them for selling, buying or renting your next property.

Joe and Monique Driessens

Reactive Energy

www.reactiveenergy.com.au

Joe Driessens Managing Director
Ph. 1300 859 882
Mobile. 0430 430 783

Dealing with John

Dealing with John has been an absolute pleasure. He is extremely knowledgeable of the property industry and takes pride and care in selling your property. My home was listed and sold in 2 weeks for a great price after being with another agent for 3 months unsold. Handling of the sale was done professionally and John was always available in person or via telephone when needed. If you are looking for a great agent who will do their utmost to secure you the best deal, contact John Cepero.

John Cepero recently sold

John Cepero recently sold our property at Burleigh Waters, for a better than hoped for price, in only a few days. John was the most professional agent we have ever dealt with, he kept us up to date with every aspect of the sale.

John has superb communication skills and quickly builds rapport with prospective buyers. John is a warm and genuine man and we would love to recommend him as the best person to sell your property without the usual associated angst of many other agents. John achieved the best price for us we couldn't have been happier - thank you John.

Acting in your best interest

After several very frustrating appraisals from supposedly successful local agents, we made the decision to engage John Cepero to sell our home, following a friend's strong recommendation.

We had purchased the property 4 years earlier and had followed the number 1 rule - purchase the worst house in the best street. We had invested a great deal of hard work, time and money into improving our property and became frustrated with local agents who appeared to be under valuing it in order to achieve a quick, easy sale.

John was different to every other agent we had encountered. He listened. He understood our needs and it was very evident that he was representing our best interests. He was extremely professional in every way.

Not only did John sell our home in 2 days, but he achieved an excellent result, far more than the other agents had quoted. We are so thankful to have encountered John as he knew the property's true value.

If you want an agent who will professionally represent YOU the seller, he is the only one I would recommend.

I would just like to say how happy my partner and I...

Good morning,

I would just like to say how happy my partner and I are about the excellent service your employee Sarah was to our interest in renting a property through your company.

We had sent an after business hours message to her mobile which Sarah responded straight away with a reply to view the property of interest at our earliest convienence.

Sarah had gone out of her way to suit our busy schedule and was very friendly and approachable . Looking for the right property is extremely stressful when working busy hours and it was refreshing to be treated with the kindness , respect and compassion by Sarah.

After submitting our application form , her prompt response was impeccable.
We had a reply within hours of our application which shows efficiency within your company.

I would highly recommend your company to anyone interested in purchasing or renting a property.

Thank you for your professionalism and friendly attitude.

I would like to thank you for the great job you did in selling my property. You
service level was exceptional.

I was particularly impressed with your positive and flexible approach. I thought I had set the sale price of my property slightly high (to test the market). However, with your positive attitude and hard work I was able to get a contract within a week.

Selling a house can be very nerve wrecking however you kept me updated on a daily basis which made me feel at ease with this process.

Thank you for your professionalism and friendly attitude. I would have no hesitation in recommending you to all my friends (in fact, I know you will definitely get some calls from the neighbours due to a great job you have done) J

Sold 18 Melody Street Mermaid Waters

My family and I have lived on the Gold Coast for 16 years and throughout this
time, we have had several dealings with local real estate agents. When it came time to sell our property, we sought input from numerous agents that we had developed a rapport with over the years.

After having met with John Cepero to discuss the sale of our property, we were most impressed with his advice, strategy and approach. There were no gimmicks, hard sales tactics or promises that were not kept, just solid well formed professional opinion and guidance.

We are incredibly pleased with the decision to engage John Cepero and his team at Platinum Realty to represent our property. He worked the property hard and despite having a solid contract in place, he continued to work the property and open it for inspections.

John is exceptionally knowledgable and an excellent communicator and skilled
negotiator. I’m glad to have had him on my side through the negotiations.Not only did he achieve our expectations, but he did so in a short period of time.

If you are considering selling your property, look no further. The bespoke service this boutique agency offers is not comparable to any other agent I have ever worked with.

Thank you John and Team for your hard work, dedication, keeping us informed
every step of the way and most importantly for selling our home. Great job!