Tenant - Emergency Repairs

Urgent Maintenance Instructions

Please see the list below of what constitutes an urgent repair under the QLD Residential Tenancies Act:

• A burst water service or serious water service leak including hot water service;
• A blocked or broken toilet (Lavatory) system;
• A serious roof leak;
• A gas leak;
• A dangerous electrical fault;
• Flooding or serious flood damage;
• Serious storm, fire impact damage;
• A failure or breakdown of any essential service provided by the landlord or agent to the premises like gas, electricity, hot water, cooking, heating or water supply;
• A failure or breakdown of an essential service or appliance on the premises like gas, electricity for cooking, water supply or heating;
• Any fault or damage that makes the rented property unsafe or insecure;
• A fault or damage likely to injure a person or damage property or unduly inconvenience a resident at the premises;
• An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
• A serious fault in a staircase, lift or other common areas of the premises that unduly inconvenience a resident in gaining access to, or using the premises.
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Routine Repairs are repairs other than emergency repairs.

Emergency Tradespeople Contact:

The following tradespeople can be contacted after hours ONLY if the maintenance is in one of the above categories. Please Note: If you contact a tradesman and it’s not considered urgent you will be charged for their time.

• Plumber/Hot Water: Call Platinum Realty  Rentals on:       0422 272 760 or John Cepero 0411 308830
• Electrician: Call                                                                    0422 272 760 or John Cepero 0411 308830
• Locksmith: Call                                                                    0422 272 760 or John Cepero 0411 308830
• Glazier:      Call                                                                    0422 272 760 or John Cepero 0411 308830